Question 1

DELIVERY & SHIPPING

Accepted Answer

All orders are processed and dispatched within 3 to 7 business days. Upon shipment, you will receive a confirmation email that includes a tracking number.

IMPORTANT: If you do not receive the order confirmation email shortly after placing your order, please check your Spam folder. Should you find it there, kindly mark it as "Not Spam" to ensure proper delivery of future communications.

Please note that we only ship within the United States.

All items are sent via tracked delivery. You will receive an email with the tracking details once your order has been shipped.

PLEASE NOTE: Orders containing multiple items may be shipped separately and at different times, based on the availability of each item.

Question 2

MY ORDER SHOULD BE HERE BY NOW, BUT I STILL DON’T HAVE IT. WHAT SHOULD I DO?

Accepted Answer

Before contacting us, please ensure you have taken the following steps:

1. Review your shipping confirmation email to confirm there are no errors in the address.
2. Inquire at your local post office to see if they are holding your package.
3. Check with your neighbors to determine if the package was left with them.

If after these checks the address is confirmed correct and the package is neither at the post office nor with your neighbors, please email us at info@autisticbloom.com with your order number.

Should there be an error in the delivery address, we are able to dispatch a replacement order; however, please note that the cost of shipping will be your responsibility.

Question 3

WHERE CAN I FIND YOUR SIZING GUIDE?

Accepted Answer

Every product has its own size chart, which is attached directly in the product photos

PLEASE NOTE: Our return policy does not cover orders placed in the wrong size. As a result, we are unable to issue a refund for orders made with an incorrect size. Thank you for your understanding.

Question 4

HOW ARE YOUR PRODUCTS MADE?

Accepted Answer

We collaborate with a print-on-demand service that operates multiple facilities globally. Based on your location, your order will be produced and shipped from the closest facility to ensure efficient and prompt delivery!

Question 5

HOW DO I TRACK MY ORDER?

Accepted Answer

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a inquiry at info@autisticbloom.com

Question 6

I RECEIVED A WRONG/DAMAGED PRODUCT, WHAT SHOULD I DO?

Accepted Answer

We're sorry to hear that your product arrived damaged. To assist you efficiently, please email us at info@autisticbloom.com within two weeks of receiving your item. Include photos of the damage, your order number, and any other pertinent details in your email. We’ll respond promptly with a solution. Please note, it's important to contact us within two weeks of receiving your order, as we're unable to accept returns after this period. Thank you for your cooperation!

Question 7

WHAT’S YOUR RETURN POLICY?

Accepted Answer

If there’s something wrong with your order, please let us know by contacting us at info@autisticbloom.com

PLEASE NOTE: Our return policy does not cover orders placed in the wrong size. As a result, we are unable to issue a refund for orders made with an incorrect size. Thank you for your understanding.

Question 8

DO YOU OFFER REFUNDS?

Accepted Answer

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info@autisticbloom.com with photos of wrong/damaged items and we’ll sort that out for you.

Question 9

CAN I EXCHANGE AN ITEM FOR A DIFFERENT SIZE/COLOR?

Accepted Answer

Before placing your order, if you're unsure about the right size, be sure to check out our sizing charts—available for each item in the product description or through the SIZE GUIDE link right above the "Add to Basket" button! Please contact us before returning any items for an exchange.

While it's rare, there may be cases where an item is mislabeled. If this happens, please email us at info@autisticbloom.com within two weeks of receiving your order. Be sure to include your order number and photos of the mislabeled item, and we’ll send you a replacement or issue a refund!

DELIVERY & FAQ